OUR GUARANTEE…
The African History Network stands behind our products and we guarantee your satisfaction with every order.
We guarantee our products.
The African History Network promises to deliver high-quality products (except where the original video production was less than desirable), in good condition, to point of delivery as specified in your order. If for any reason, your DVDs or CDs are not satisfactory meaning they do not play on your device, we will gladly replace them with the same title. Simply return your merchandise with the original paperwork and packaging within 30 days of receiving your order. We promise to process your request in a timely manner.
DVD and CD care: Please be sure to clean the playing surface of the DVD, CD if you have problems watching them. You can put some alcohol on some paper towel or a soft cloth and use this to clean the surface of the DVD, CD. You may also want to clean the laser lens on your DVD player by purchasing a lens cleaner. You can purchase one for about $10 – $15. It is advisable to clean you laser lens after every 30 – 40 hours of usage. All DVD and CD sales are Final but can be exchanged for the same title.
NOTE: CDs and DVDs must be returned in the same condition as when you received them! CDs and DVDs returned with scratches, finger prints, or other evidence of poor handling WILL NOT be replaced.
We strive for first-class customer service.
The African History Network is committed to pleasing our customers. If you have any questions or concerns regarding our products or services, please e-mail us at: CustomerService@AfricanHistoryNetwork.com or call us at (313) 462-0003. We will respond to or acknowledge your inquiry as soon as possible.
We guarantee your privacy.
At the African History Network, we are committed to protecting your privacy. The African History Network or does not sell, trade or rent your personal information to other companies. We use the information we collect about you to process orders and to provide a more personalized experience. The African History Network will not collect any personal information about you except when you specifically and knowingly provide such information.
It may be helpful for you to know how we use the information we collect:
– When you place an order, we request your name, email address, mailing address, telephone number, credit card number and expiration date. This allows us to process and fulfill your order and to notify you of your order status. We don’t store or see your credit card information nor do we store or see your date of birth.
– We may also use the information we collect to notify you about important changes at the
African History Network and special events and offers that we think you will find valuable.
By using our Web site, you consent to the collection and use of this information by the African History Network. If we decide to change our privacy policy, we will post the changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.
If you are under 18 years of age, you must have your parent’s or guardian’s permission to place an order.